Weatherhead’s Jagdip Singh discusses customer service issues with banks

What experts say about how to deal with bad customer service involving your money

CBS NewsJagdip Singh, an AT&T Professor of Marketing at Weatherhead School of Management, discussed customer services issues with banks—and the headaches that follow. “Customers don’t want you to spend some time on it,” Singh said. “They just want you to solve my problem, get me to where I need to go.”