In recent years, financial institutions have looked to “inclusion” as a potential growth area—and have frequently been turning to artificial intelligence (AI) to get there. However, AI is not a magical cure-all. Companies often fail to recognize that AI models cannot understand or anticipate consumer values and changing behaviors, especially younger generations of consumers, such as Gen Z. The algorithms and models have not yet been designed to leverage consumer innovation.
Join Weatherhead School of Management’s xLab Tuesday, June 27, at noon ET as a panel of experts from both large and startup financial institutions discuss the benefits and challenges to AI adoption in the financial industry, and how this adoption can make financial technology more inclusive for consumers. Representatives of organizations from across industries will learn strategies and ideas for adopting AI models in their own companies.
Our panel consists of speakers from Wizest, Thomson Reuters, and the Mortgage Bankers Association, and will be moderated by Mark Dangelo, innovation scientist and associate director of client engagement for xLab.