man at desk on phone and computer

[U]Tech Service Desk to offer new phone tree options for callers

On Thursday, Nov. 1, the University Technology ([U]Tech) Service Desk will implement convenient new phone tree options for users who call 216.368.HELP (4357) for technology assistance.

The new system will allow callers to either create a new ticket or track an existing ticket. If callers remain in queue for a length of time, they will be presented with a choice to leave a voicemail, request a callback or stay on the line.

In addition, all callers may take a one-question satisfaction survey at the end of the call. As with all of the [U]Tech Service Desk’s processes, the phone menu may undergo future enhancements to continue improving technical support for the university.

The [U]Tech Service Desk will still be reachable by email at, and for live chats at Phone, email and chat methods are all available 24 hours a day year-round.