On Thursday, Nov. 1, the University Technology ([U]Tech) Service Desk will implement convenient new phone tree options for users who call 216.368.HELP (4357) for technology assistance.
The new system will allow callers to either create a new ticket or track an existing ticket. If callers remain in queue for a length of time, they will be presented with a choice to leave a voicemail, request a callback or stay on the line.
In addition, all callers may take a one-question satisfaction survey at the end of the call. As with all of the [U]Tech Service Desk’s processes, the phone menu may undergo future enhancements to continue improving technical support for the university.
The [U]Tech Service Desk will still be reachable by email at help@case.edu, and for live chats at help.case.edu. Phone, email and chat methods are all available 24 hours a day year-round.