[U]Tech offers guidance on VPN use in remote teaching and work

As more of the CWRU community begin to teach, learn, and work remotely, [U]Tech has proactively increased the capacity for VPN connections to campus.

CWRU’s Virtual Private Network (VPN) is a security tunneling utility that allows a user to connect to IT services that are restricted to “on campus” use only.  Forticlient is the software used to connect to the CWRU VPN.

[U]Tech requires VPN use for the following services or scenarios:

  • Access to CWRU Windows/Active Directory file share services, typically used by faculty and staff
  • Access to research computing infrastructure, such as the High Performance Computing clusters (Rider and Markov) and the Secure Research Environment 
  • [U]Tech Software Center and software license servers (as needed)
  • A small number of library data and journal resources
  • On-campus printing resources

[U]Tech recommends VPN use for connecting to CWRU resources from public places such as a restaurants, hotels, or some international locations.

The use of VPN is not needed for the vast majority of cloud-based [U]Tech services:

  • Google Suite services (Gmail, Calendar, Chat, Hangouts, Drive, etc.)
  • Box
  • Zoom
  • Canvas
  • Campus Groups
  • SPARTA
  • OnBase Document Management
  • Enterprise Resource Planning (FIN, HCM, SIS)
  • MyApps Portal
  • Most library research services (researchguides.case.edu)
  • Help Desk (help.case.edu)

Users will likely have a better experience accessing cloud-based services directly rather than through VPN. Because of this, Forticlient VPN clients only need to remain connected to the VPN while they are accessing the campus resources they need. For access security, all CWRU VPN users are required to use DuoSecurity for authentication. For additional information, please visit case.edu/utech/resources/technology-university-closures-and-working-remotely.

For assistance with any technology product or service at Case Western Reserve University, contact the University Technology Service Desk at help@case.edu or 216.368.HELP (4357) or visit help.case.edu.