An update of Duo, the multi-factor login tool, recently took place that changes the voice prompts of the “Call Me” feature. Previously, users were able to press any key to authenticate. A new prompt will request users to “Press 1 to Authenticate” or “Press 2 to Report this as Fraud.”
For assistance with any technology product or service at Case Western Reserve University, contact the University Technology Service Desk at help@case.edu or 216.368.HELP (4357) or visit help.case.edu.