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Update on unplanned outages with Student Information System

The Student Information System (SIS) has experienced several issues resulting in unplanned outages since the beginning for the semester. University Technology ([U]Tech) is committed to being transparent during these situations.

The three events were all centered on the SIS Mobile extended usage application and a bug was detected in the SIS system [U]Tech procures from the vendor.

[U]Tech is working diligently to evaluate any problems and develop speedy and consistent solutions as soon as possible.

The [U]Tech team is committed to communicating technology issues that may occur, meeting the needs of the CWRU community and providing uninterrupted access to SIS services.

For assistance with any technology product or service at Case Western Reserve, visit or contact the [U]Tech Service Desk at 216.368.HELP (4357) or