Weatherhead’s Michael Goldberg weighs in on effects of shrinkage

‘I don’t like to have to wait down here:’ Walmart in Steelyard Commons removing all self-checkouts

WEWS: Michael Goldberg, associate professor of design and innovation at Weatherhead School of Management and executive director of the Veale Institute for Entrepreneurship, said many retail stores are suffering from shrinkage—a term describing when a store has fewer items in stock than it should, or when items have been stolen, damaged or expired.