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Some services to be unavailable during identity management system update

At the close of business Friday, Feb. 11, University Technology ([U]Tech) staff will begin to deploy the first of many incremental releases designed to modernize the current legacy identity management system.

In order to properly synchronize the new components of the identity management system to the legacy system, changes to the system must be frozen during the synchronization process. The following services will be unavailable from Friday, Feb. 11, at 5 p.m. until Saturday, Feb. 12, at 5 p.m. (EST) during this synchronization process:

  • Account activation pages;
  • Affiliate request form;
  • Self-service passphrase change/reset pages;
  • Self-service off-campus email editor/validation pages; and
  • Self-service personal email address and preferred first.last email address pages

The new architecture uses the InCommon Trusted Access Platform; an identity and access management suite of software, services and technologies.

This release will upgrade the infrastructure making it significantly more reliable as well as employ higher security standards to better protect your personal information. Updated and redesigned core processes also will provide for much improved accuracy and availability of user information.

The upgrade will be complete before the start of business Monday, Feb. 14, and no end-user impact is expected. During the upgrade there will be no interruptions to authentication services.

For assistance with any technology product or service at Case Western Reserve University, contact the [U]Tech Service Desk at help@case.edu or 216.368.HELP (4357) or visit help.case.edu.