New telephone services order form coming soon; attend training sessions to learn more

The process of ordering and receiving telephone services at Case Western Reserve University is key to business operations. Following a campus listening tour, Information Technology Services (ITS) will release a new version of the Telephone Services Order (TSO) Form in the coming weeks. The form has been completely overhauled to better reflect existing business processes, and it now integrates directly with the ticket system used by the ITS Service Desk.

The new form makes it easier to:

  • Request or change telephone services, such as equipment, lines and billing;
  • Check the status of telephone service requests; and
  • Bulk upload multiple telephone service requests.

ITS will host the following training sessions to allow business managers, department assistants and other interested parties to preview the form, receive training and ask questions prior to its campuswide rollout:

  • Wednesday, Nov. 18, from 11 a.m. to noon in Rockefeller Building, Room 303
  • Friday, Nov. 20, from 11 a.m. to noon in Rockefeller Building, Room 303

Registration is required in advance and is available online. As training sessions fill to room capacity, they will be removed from the registration form. An audio recording of the training and other resources will be made available at on Monday, Nov. 22.

Questions regarding this training series can be directed to For assistance with any technology product or service at Case Western Reserve, visit or contact the ITS Service Desk at 216.368.HELP (4357) or