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Law’s Aaron Perzanowski discusses consumer’s desire for cellphone repairs instead of replacement

People want to get phones and appliances fixed—but often, they can’t

Photo of Aaron Perzanowski

Consumer Reports: Aaron Perzanowski, professor of law, noted that one-quarter of people who had a phone that broke set out to repair it but ended up replacing it. For many, the cost of repairs was too high; others said it was just too inconvenient. “This tells a story about consumers who have an interest and a desire for repair, but feel frustrated and stymied by the market,” he said.