“Introduction to Conflict Management”

The Professional Development Center will host the workshop “Introduction to Conflict Management” Wednesday, April 25, from 9 a.m. to noon in the Tinkham Veale University Center first-floor conference room.

About the workshop

Conflict is inevitable, but it doesn’t have to be painful. How conflict is managed determines whether it is helpful or unhelpful. In this workshop, participants will take the Thomas-Kilmann Conflict Mode Instrument self-assessment and receive a customized report about their typical behavior in conflict situations.

Using their results as a guide, participants will explore why people engage in conflict and the different ways one can approach conflict. The workshop also will explore how to reframe discussions about conflict from positions to concerns and practice useful de-escalation tools such as active listening.

Register online.