The Office of Campus Planning and Facilities Management has engaged Sightlines—a nationally recognized facilities data analysis firm—to evaluate statistical data regarding Case Western Reserve University’s facilities.
The data evaluated includes a variety of metrics that the university can then use to benchmark campus against other similar institutions both regionally and nationally.
One area that is important to the department—and is a component of the data collection—is the effectiveness of the services provided to the campus. To gather the necessary data, the office has collaborated with Sightlines to create a customer satisfaction survey.
Members of the department are asking for feedback from the campus community on a variety of service components, including maintenance, custodial and grounds services.
The survey can be accessed at casefacilitiessurvey.questionpro.com.