Because of the circumstances related to COVID-19, TIAA and Vanguard will be calling participants with a scheduled appointment instead of conducting previously scheduled appointments in person for April. Faculty and staff members can expect to receive an email prior to the appointment, and can also expect to be called by the respective representative on the scheduled date and time of the original appointment.
TIAA
To schedule a phone consultation, call 800.732.8353. For customer service, call 800-842-2252.
TIAA Customer Service operates Monday-Friday, 8 a.m. – 10 p.m. (ET) and Saturday, 9 a.m. – 6 p.m., Eastern Standards Time (EST).
Website: tiaa.org/public/tcm/case/home
Vanguard
To schedule a phone consultation, call 800.662.0106, ext. 14500 or register online at meetvanguard.com. To reach participant services, call 800.523.1188.
Participant services associates are available Monday through Friday from 8:30 a.m. to 9 p.m., Eastern Standard Time (EST).
Website: vanguard.com/retirementplans
Questions? Email AskHR@case.edu or call the HR Service Center at 216.368.6964.