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University Technology maintenance to cause temporary system outages

University Technology ([U]Tech) will conduct maintenance on Single Sign-On and work on an ongoing infrastructure upgrade project, which will result in temporary unavailability for some systems.

Single Sign-On

[U]Tech will deploy several enhancements to Single Sign-On Thursday, Feb. 23, from 5 to 6 a.m. These enhancements will improve performance and make the service more reliable.

Both Single Sign-On servers will be down briefly at the same time and there will be an outage of service.In addition, there may be a second, brief service outage if necessary.

All users logged in at the scheduled maintenance timeframe will need to log in again.

Storage Upgrade

As part of an ongoing infrastructure upgrade project, [U]Tech is moving some key services to a new storage system Saturday, Feb. 25. Between 8 a.m. and 8 p.m., some campus web servers will be unavailable for brief periods of time, ranging from 30 seconds to 5-10 minutes.

This process was originally scheduled for Feb. 18, but did not occur.

During this maintenance activity, it will be impossible for users of the on-campus portion of case.edu to update their sites. This does not affect websites hosted on TerminalFour (T4).

The websites affected include (but are not limited to):

If any of these sites are unavailable for more than 15 minutes, report it to the [U]Tech Service Desk at 216.368.HELP (4357) or help@case.edu.

For questions or requests for help with any technology needs, contact the [U]Tech Service Desk at 216.368.HELP (4357) or help@case.edu.