New shuttle tracking system expected to improve passenger experience

Getting around the Case Western Reserve University campus and University Circle neighborhood should get a little easier this week with the introduction of a new shuttle-tracking system: TransLoc.

The TransLoc Rider app for iOS and Android will provide tracking information for the CircleLink, parking lot and evening shuttles.

TransLoc uses GPS to track the location of each shuttle to provide more accurate information.

Selected with system partners University Hospitals and University Circle Inc., TransLoc will replace NextBus, which previously provided passengers with tracking information.

TransLoc was identified as the best option for Case Western Reserve after a review of the existing system and others on the market. Vice President for Campus Services Richard Jamieson said that the reporting capabilities and analytics were among the factors that made the system stand out.

It is expected to improve the customer experience with more reliable, faster tracking, and quicker and more accurate updates.

“We’re hoping it’s a big improvement in shuttle tracking and provides better customer service,” Jamieson said. “We continue to look for ways to improve transportation options for convenience and to keep people safe.”

The TransLoc Rider app is available to all in the community. Once downloaded, individuals can select the route they’re looking for. The routes soon will be published on The TransitApp app, which will allow RTA riders to access the shuttle routes and the RTA routes in a single app.

This shuttle-tracking service is another way the university and its partners aim to improve transportation options around campus; on Oct. 1, the CircleLink BlueLink route expanded service, with new stops in Cleveland Heights along Mayfield and Coventry roads.

Learn more about the CircleLink shuttle service at universitycircle.org/visit/circlelink-shuttle.